Delivery Manager | Mainstay Recruitment
MOD Lyneham | Permanent | Full-Time
Salary: Up to £48,000 per annum depending on experience
Overview
Mainstay Recruitment are recruiting for an experienced Delivery Manager to take overall responsibility for the response maintenance of accommodation services at MOD Lyneham. This is a key leadership role, overseeing day-to-day operational delivery across a large, directly employed engineering team, ensuring all reactive maintenance and minor project works are completed safely, efficiently, and to the highest quality standards.
Role Summary
The Delivery Manager will be responsible for managing a team consisting of two Supervisors and a direct labour workforce of approximately twenty-five engineers. The role will involve ensuring effective coordination of reactive and planned maintenance tasks, maintaining service continuity, and upholding high levels of customer satisfaction. You will manage all aspects of service delivery, including the investigation and resolution of customer complaints, financial performance, and the delivery of small works and minor projects. This position requires strong leadership, technical competence, and commercial awareness. You will ensure compliance with all statutory, client, and company requirements while promoting a culture of safety, accountability, and continuous improvement across your teams.
Key Responsibilities
Manage the day-to-day delivery of response maintenance across housing accommodation, ensuring all works are completed to agreed service levels, budgets, and timeframes.
Lead, support, and motivate a team of two Supervisors and twenty-five engineers, maintaining clear lines of communication and accountability.
Coordinate reactive and planned maintenance tasks to ensure service continuity and customer satisfaction.
Oversee customer complaint resolution, ensuring all issues are investigated, documented, and resolved promptly and professionally.
Manage the delivery of minor projects and small works, ensuring compliance, quality, and value for money.
Maintain financial control across the contract area, including delegated budgets, expenditure tracking, and performance reporting.
Conduct regular site inspections and audits to monitor quality, safety, and workmanship.
Oversee the performance of subcontractors and supply chain partners to ensure all works are delivered in accordance with contractual and compliance standards.
Analyse performance data and KPIs to identify trends, risks, and opportunities for improvement, reporting outcomes to senior management.
Lead by example in promoting health, safety, and environmental compliance across all operational activities.
Undertake training to act as Responsible Person for Legionella and Asbestos, maintaining appropriate control procedures and documentation.
Ensure all staff adhere to safe systems of work, method statements, and risk assessments.
Manage staff performance through regular one-to-one meetings, appraisals, and personal development plans.
Handle employee relations issues such as attendance, grievance, and disciplinary matters in accordance with company policy.
Identify and implement business improvement initiatives to enhance efficiency, service quality, and value for money.
Candidate Requirements
Proven experience managing response or reactive maintenance services within a housing or accommodation environment is essential.
Experience managing multi-disciplinary maintenance teams, including direct labour and subcontractors.
Strong commercial awareness with experience of budget control, cost reporting, and P&L management.
Professional qualification in construction, property, or facilities management (CIOB, RICS, or equivalent), or comparable operational experience.
Excellent understanding of statutory compliance, health and safety legislation, and best practice in maintenance delivery.
Competent in Microsoft Office applications, particularly Excel and reporting systems.
Experience using permit to work processes, method statements, and risk assessments.
Health and Safety qualification such as NEBOSH, IOSH, or SMSTS is desirable.
Experience acting as a Responsible Person within a compliance framework is advantageous