Overview
A well-established scientific and diagnostic equipment company supplying instruments and consumables to clinical, industrial and veterinary laboratories across the UK. The business is customer-facing, service-led and committed to technical excellence and regulatory compliance.
Role summary: We are seeking a motivated Field Service Engineer to join our service team. You will deliver installations, maintenance, fault diagnosis and customer training for laboratory and diagnostic instrumentation. The role is field-based and involves regular travel to customer sites within your assigned region (Midlands).
Responsibilities
* Install, commission and validate laboratory and diagnostic instruments at customer sites.
* Carry out planned preventative maintenance (PPM), calibration and safety checks.
* Rapidly diagnose and repair electrical, electronic and mechanical faults to minimise customer downtime.
* Provide clear on-site and remote technical support and guidance to customers and colleagues.
* Produce accurate service reports, maintain job records and update the service management system in a timely manner.
* Support product rollouts, upgrades and customer training sessions when required.
* Work to company policies and statutory/regulatory standards (health & safety, quality management).
* Liaise with engineering, sales and spare-parts teams to ensure effective resolution of customer issues.
Qualifications
* Experience:
* HNC/HND, BTEC, apprenticeship or degree-level qualification in Electrical, Electronic, Mechanical, Biomedical engineering, or equivalent practical experience.
* Proven experience as a field service or maintenance engineer — ideally with laboratory, diagnostic, medical or scientific instrumentation.
* Strong fault-finding and practical repair skills across electrical, electronic and mechanical systems.
* Good IT skills, including the ability to use diagnostic software, basic networking and remote-access tools.
* Excellent verbal and written communication skills and a customer-focused attitude.
* Able to work independently, manage a schedule of site visits and travel extensively across the UK.
* Full UK driving licence.
* Experience with automated microbiology, clinical diagnostics or laboratory automation systems.
* Knowledge of regulatory standards such as ISO 13485, GMP or equivalent.
* Experience with calibration procedures and validation documentation.
* Experience using a Field Service Management system (FSM) or CRM.
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