Vacancy NameOperations Excellence Lead (Projects)Vacancy NoVN513Job TypePermanentLocationHatfieldJob Details
We’re Ocado Retail. We’re the people powering Ocado.com, the world’s largest online grocer, and Zoom by Ocado, our almost-as-fast-growing, same-day grocery service. As the world’s biggest and best online-only grocer, we work tirelessly to bring more of what matters to our customers: unbeatable range, fair value, and effortless convenience.
We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious, Bring your best self, and Challenge what's possible .
We have ambitious plans and vision to never stop making our customers' lives better, by delivering the supermarket of tomorrow, today.
About the team
The Operations Team within Ocado Retail plays a pivotal role in delivering operational excellence across the Supply Chain, CFCs, and spokes as well as the Last Mile. Therefore, the team closely interacts with the Ocado Smart Platform, an industry-leading service within online grocery.
To deliver operational excellence the team works closely with a wide range of stakeholders across many areas of Ocado Retail (e.g. Marketing, Buying, Commercial, Transformation) as well as Ocado Logistics and Group. Operational Excellence is achieved through tactical BAU activities as well as leading on longer-term strategic projects and therefore we’re looking for curious and proactive individuals who enjoy problem-solving, are output-driven, and deliver against deliverables.
Key Accountabilities/Competencies
1. Be the go-to expert across an area of the operation and be the key driver for improvements within this area. This will be delivered across key tactical activities as well as larger strategic projects
2. Build close working relationships across teams within Ocado Retail and Ocado Group with an ability to influence at all levels
3. Structure, own, and deliver priority operations excellence projects against agreed critical success factors and timelines. This will often consist of owning multiple projects running simultaneously
4. Track and communicate project progress effectively to all levels keeping relevant stakeholders informed. At times this will require presenting to the Leadership Team, therefore telling a clear story is key
5. Ability to work in a fast-paced environment, with a high degree of independence. The ability to forward think on what is needed and react effectively to unforeseen risks/issues/questions without needing lots of support is a must
6. Support with the development and roll-out of analytics dashboards to track key operational KPIs. A key competency in this role is the ability to analyze and solve problems through data
7. Complete ad-hoc requests coming from the Ocado Retail Leadership Team which will likely involve conducting analysis to inform Operational decision-making
8. Proactively strives to identify opportunities to improve operational performance and profitability
9. May require Line Management and workload planning of more junior project roles, including managing development and monitoring the outcomes of smaller projects
Key experience and skills required
10. At least 6 years of experience in management consulting, operations or strategy-based roles
11. Experience leading projects (from ideation to implementation) using project management tools and frameworks
12. Experience managing project comms. This includes producing regular project updates and presenting to senior stakeholders
13. Experience building models/analysing large amounts of data. Ability to get insights from data to drive decision-making is key
14. Ability to work in a fast-paced environment, with a high degree of independence
15. A record of managing multiple stakeholders across several functions and seniority levels
16. A proven problem-solver who is quickly able to break down the issue or risk and drive the right outputs
17. High levels of proficiency in either MS Office and G-Suite
What We Offer You
We want our colleagues to feel supported and secure here at Ocado Retail, which is why we have a great range of useful benefits for them to scoop up - and they’re now available to easily learn about using our new platform ‘Pick ‘n’ Mix’. Our flexible benefits range from tasty lifestyle discounts to trusty private medical insurance.
These benefits can also be customised so you can pick and choose to best suit your lifestyle.
Core Rewards
18. Annual bonus scheme - maximum opportunity dependent on the role
19. 26 Days Annual Leave plus bank holidays
20. Up to 7% matched pension contributions (e.g. 7% from you, 7% from us)
21. 50% income protection
22. 4x salary life insurance
23. 15% Ocado.com discount
24. 20% Marks and Spencer discount
25. Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service
26. Hybrid Working (2-3 days a week connecting, collaborating, and learning together with our colleagues)
Health & Wellbeing
27. Private Medical Insurance
28. Critical Illness
29. DigiCare+
30. Healthcare Cash Plan
31. Health Assessment
32. Dental Insurance
33. Eyecare Vouchers
34. Digital GP
35. Mental Health
Flexible Benefits
36. Tax-efficient electric vehicle leasing scheme
37. Access to a retail discount platform, providing discounts and cashback
On-site at Apollo
38. Free onsite parking and free shuttle service from Hatfield station
39. Regular socials, including Town Halls and Mixers & our ORL Summer Party
40. ‘The Fig’ (serving breakfast, snacks, and lunch), coffee cart, as well as small kitchens (with unlimited refreshments and fresh fruit available every day) and vending machines on each floor.
41. As part of our inclusive nature, help make change within the business and join any of our Networks
Travel to Apollo
We have free onsite parking at Apollo Court, as well as a free shuttle bus service that runs frequently from Hatfield Station - just remember to tell the driver ‘Apollo Court’ as the shuttle also drops at Ocado Groups Head Office!
Driving: Apollo Court, 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE
Train : Hatfield station is accessible from mainline routes from London Kings Cross, London St Pancras, or Moorgate.
A little bit more about us
Our business is a joint venture between Ocado Group and M&S. It’s a successful combination of award-winning customer service and unrivalled customer data; world-leading technology and logistics from Ocado Group, and unrivalled product development from M&S.
Equal Opportunity Employer
Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status
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