Carrier Operations Manager, Amazon Transportation Services
Carrier Operations Management (COM) works across the EU in a cross-functional environment with Carriers, Transportation Execution, Planning, and Scheduling organizations to improve transportation performance and KPIs. They maintain and report up-to-date and accurate statistics, management reports, and analysis at scale, managing the performance of over 5,000 carriers. They are experts in the transportation function, capable of independently defining processes considering long-term sustainability and repeatability. They handle escalations and take ownership of projects and tasks beyond core responsibilities.
Key job responsibilities
1. Engages with performance and analytics teams to develop and understand performance metrics to assist with driving business results.
2. Investigates root causes of performance failures with transportation partners to troubleshoot and create processes/actions to sustainably eliminate them.
3. Determines corrective actions for risks and obstacles with assistance from senior program managers.
4. Utilizes analytical simulations and assessments to quickly understand business impacts of trends and make informed decisions based on data.
5. Actsively trains carriers on new tools and processes, as well as training the wider transportation team on relevant topics.
6. Serves as an escalation point in the network for Carrier Managers.
7. Owns, tracks, or escalates issues to ensure they are addressed and documented.
8. Reports to Senior Management up to Director level.
Minimum requirements
* Bachelor's degree
* Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL
* Experience in program or project management
* Experience working cross-functionally with tech and non-tech teams
* Experience in defining and implementing process improvements using data and metrics
* Experience in supply chain management
* Experience defining program requirements and using data to determine improvements
Preferred experience
* Driving end-to-end delivery and communicating results to senior leadership
* Leading process improvements
* Stakeholder management across organizational levels
* Building processes, project management, and scheduling
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