About The Role
Join the Team Behind the UK’s Fastest Growing Kitchen & Bedroom Brand
At our Barton-Upon-Humber contact centre, we’re not about cold calls or hard sells. We’re the friendly voices and fast responders who support customers after their purchase, solving problems, answering questions, and keeping everything running smoothly.
Whether you’re calming a delivery concern or helping someone love their new kitchen again, you’ll be making a real impact. If you’re someone who genuinely cares and enjoys helping others, this is a role where your personality truly matters.
What You’ll Be Doing
1. Taking ownership of every case you handle to provide the best resolution
2. Supporting our in-store teams with system and order-related questions
3. Spotting areas for improvement and suggesting ways to make the customer journey better
4. Bringing empathy, calm, and clear communication to every interaction
What Wren Offer
5. Life Assurance after 2 years' service
6. Access to Benenden health and discount platform after 1 years of continuous service
7. Personalised progression plan with clear career opportunities
8. Individual training budget for personal development
9. EE discount
10. Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
11. Eye Care Vouchers
12. Refer a Friend Scheme
13. Free onsite gym
What We’re Looking For
14. Clear, confident, and friendly communicator
15. Someone who thrives in a fast paced environment
16. Great with time management and organising tasks
17. Able to stay calm under pressure and genuinely enjoys helping others
18. Comfortable with tech and quick to pick up new systems
Why You’ll Love It Here
19. No two days are the same, there’s always a new challenge to solve
20. You’re supported, trained and appreciated. We invest in your growth
21. You’ll join a tight-knit, upbeat team where everyone’s voice matters
22. Progression is real - many of our senior leaders started in this very role!
About You
Not Specified
About The Company
Wren Kitchens are not only passionate about kitchens, but we are also passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work!
This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!