DEPARTMENT: Customer Operations - Property Management
TYPE: Field based with some travel to our Manchester office when required.
HOURS: Full-time
Driving licence required: An EV company vehicle will be provided and charger installation paid for, therefore it's a requirement of the hire that the individual has the ability to have a home EV charger installed at their home address.
About Us
Join us at Lloyds Living as we redefine what it means to manage property in the UK. We're on an ambitious journey to become one of the country's largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you'll be part of a dynamic team shaping the future of property management-where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary.
Role Purpose
As Regional Field Manager, you will lead and develop a team responsible for delivering exceptional end-to-end customer service-from initial viewing through to move-out-across a defined portfolio of developments.
You will drive consistency, compliance, and performance across viewings, inspections, general customer appointments and estate management activities, ensuring a seamless customer experience.
This role is critical in embedding Lloyds Living standards, enhancing customer satisfaction, and ensuring our colleague, Customers and developments are safe & compliant.
You will be expected to oversee their daily schedules ensuring they are kept productive as well as shadow your team in the field providing in the moment feedback to help them grow.
Key Responsibilities
Leadership & Team Management
* Lead, coach, and develop a high-performing regional team, fostering a culture of accountability, collaboration, and continuous improvement.
* Act as a role model for Lloyds Living values and expected behaviours.
* Be able to motivate a field team through regular team and individual check-ins.
Customer Experience & Service Excellence
* Support your team to enhance the end-to-end customer journey, ensuring exceptional experiences across viewings, move-ins, inspections, and move-outs.
* Support the Regional Director to monitor customer feedback, complaints, and satisfaction metrics and driving improvements.
* Ensure consistent delivery of a professional, customer-first approach across all touchpoints.
Operational Delivery & Performance
* Support your team to achieve their key metrics including Customer reviews, inspection completion, and data accuracy.
* Ensure robust processes are followed for Right to Rent checks, inventories, and property inspections.
* Ensure full compliance with all regulatory and internal requirements, including health & safety and operational controls.
* Provide guidance on any issues following site inspections and support with timely resolutions.
* Act as the escalation point for operational risks, incidents, and complex cases.
Stakeholder Management
* Build and maintain strong relationships with internal stakeholders.
* Collaborate cross-functionally with central property management, asset management, and customer teams to deliver business objectives.
* Represent Lloyds Living professionally across your region.
* Identify opportunities to improve processes, systems, and customer journeys, driving innovation and efficiency.
* Providing coaching and support to help team member grow.
* Proven leadership experience within residential property management or within a lettings function.
* Passion for delivering exceptional customer service and building high-performing teams.
* Excellent communication and stakeholder engagement skills.
* Strong organisational and problem-solving abilities, with the ability to manage multiple priorities.
* Full UK driving licence and willingness to travel across the region.
* Resilient, proactive, and able to operate effectively in a fast-paced, evolving environment.
* Experience managing Regional teams within the field.
* Knowledge of UK housing regulations, compliance, and health & safety requirements.
* Growth mindset with a focus on continuous improvement and innovation.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.
We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 28 days' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
(Please note our roles can generate a considerable amount of interest and can close early so don't miss out on this opportunity to apply today.)
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