JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
The Holiday Inn Blackpool & Marco's New York
Italian Restaurant, an IHG Hotel opened in April 2024. This brand new
four-star hotel is part of a wider regeneration project for Blackpool including
retail units and improved public transport links, with a new tram terminal, all
within the Talbot Gateway central business district. The hotel boasts 144
bedrooms, 3 meeting rooms and well renowned restaurant Marco Pierre White New
York Italian, with independent street access.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
* Discounted hotel room rates for you and your friends & family
* An additional day's leave for your birthday
* Enhanced Maternity, adoption & shared parental leave
* Course Sponsorship
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
* Flexible working arrangements
* Wagestream - choose how and when you get paid
* Life Insurance
* Employee Assistance Programme
* Social and wellness events and activities all year round
* Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A GUEST SERVICES SUPERVISOR AT THE HOLIDAY INN BLACKPOOL
What you'll be doing...
1. Lead and motivate the guest service team with a positive vibe, helping create a welcoming and seamless service experience.
2. Oversee daily shift activities, from setting up tables to making sure guest check-ins flow smoothly and guests are happy.
3. Support and guide the team, helping with training and encouraging everyone to deliver their best.
4. Step in with confidence to handle guest requests and resolve issues, keeping the service upbeat and responsive.
5. Coordinate with all departments from front office to housekeeping to keep things moving like clockwork within the operation.
6. Monitor stock levels and assist with inventory, ensuring we’re set up for success every shift.
7. Help with scheduling and shift planning, making sure the team is prepared and ready to go.
8. Keep all service areas sparkling clean and compliant, with an eye on health and safety.
WHAT WE NEED FROM YOU
* A natural people person who’s excited to take on a leadership role, with some experience in food and beverage or hotel operations.
* Strong communication skills, able to motivate and energise team members while keeping things running smoothly.
* Quick thinking and problem-solving skills to handle guest needs on the fly.
* Organised and adaptable, managing multiple tasks with ease.
* A team player through and through, ready to jump in wherever needed to support the crew.
* High energy and a flexible attitude, thriving in a fast-paced, lively setting.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.