Order coordinator

Job Description

We are working with a well-established and growing organisation within the manufacturing and construction sector, known for delivering high-quality, bespoke solutions to a wide range of commercial clients.

Due to continued growth, they are looking to bring in a Quotation Coordinator to support their commercial team and help manage the flow of incoming enquiries.

Job Type: Full-Time, Permanent

JobTitle: Order Coordinator

Salary: £30,000 - £34,0000

Location: Henfield

Responsibilities

• Review and assess all incoming enquiries to ensure they are complete, accurate, and commercially suitable
• Act as a central checkpoint before opportunities are progressed to the sales and estimating teams
• Liaise with customers and internal stakeholders to gather and clarify requirements
• Ensure all relevant information is captured to enable accurate quotation preparation
• Allocate enquiries to the appropriate teams based on scope and complexity
• Maintain accurate and up-to-date records within the CRM system (HubSpot preferred)
• Identify repeat or historic enquiries through detailed system checks
• Manage timelines and ensure clear expectations are set with customers
• Provide a high standard of communication at all stages of the enquiry process
• Escalate issues where necessary and support continuous improvement of processes

About you

• Previous experience in a similar coordination, pre-construction, or commercial support role
• Strong administrative background within a fast-paced environment
• Experience using CRM systems
• Knowledge of manufacturing or construction processes would be beneficial
• Excellent attention to detail and organisational skills
• Confident communicator with the ability to question and clarify information
• Strong time management skills and ability to handle multiple priorities
• A proactive, solutions-focused mindset