Our client is a growing and reputable financial services lender who has provided superior service to individual and business customers for the last 30+ years. They have recently won several awards and offer a forward-thinking culture to their 600+ employees. They are in a brilliant position to focus on increasing turnover in the next 5 years and are looking for ambitious individuals to join their journey. Due to growth, they now have a new position for a Collections Manager to manage their portfolio of Customers. This is a brilliant opportunity for someone who is successful within Collections; utilising your communication and strategic mind-set to develop these relationships. Ultimately you will have ownership of these accounts and overdue payments. This team will continue to grow over the next 2-3 years which will ultimately enable you to have brilliant career growth and opportunity.
Principal Accountabilities of the Collections Manager
* Managing a portfolio of delinquent accounts and accounts in workout/recovery by implementing a repayment or recovery strategy on both a portfolio and individual customer basis.
* Supervising the Collections Team to bring delinquent customer agreements up to date.
* Completing site visits to distressed customers, complete a review and assessment of the current position and where necessary consider an appropriate work out plan.
* Managing the Watchlist and reporting on Watchlist developments to the Head of Credit.
* Manage the relationship with a panel of approved Solicitors, Insolvency Practitioners and Collection Agents.
* Liaising with insolvency practitioners and instructing Solicitors where required.
* Ensuring that fees, and recovery income and expense is in line with budget.
* Continually evaluate market conditions and recognise and react to emerging risks in the portfolio.
Experience of the Collections Manager
* Minimum 2 years’ experience in a Collections department preferably at a lender providing funding to SMEs.
* Experience of managing or supervising a Collections Team would be an advantage.
* Clear knowledge of the legal and contractual rights of both the Bank and the customer in the terms and conditions of finance agreements.
* Clear knowledge of the current regulatory environment including treating customers fairly and dealing with vulnerable customers.
Person specification
* Evidence of successful collections activity by own efforts.
* Preferred experience of managing a team of collectors.
* Self-motivated, highly organised, accountable and results orientated.
* Effective communicator with colleagues, customers and suppliers. Confident in using telephone as well as other methods of communication.
* A team player who actively seeks opportunities to collaborate across multiple disciplines.
* Previous experience of identifying and recommending change to improve systems and procedures.
* Knowledge of the regulatory environment and requirements that apply to a Bank.
* Ability to multi-task and with a flexible attitude to support colleagues and customers.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Finance and Accounting/Auditing
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