Overview
Online Customer Service Lead, Belfast
We are working with a successful NI business who provide print & design services to clients across the province to recruit for their new Online Customer Service Lead. This is an excellent opportunity for an experienced customer / sales administrator to develop into a supervisory role!
Specifically looking after online sales & business, you will develop working relationships with customers and ensuring that their orders are completed, surpassing standards!
Responsibilities
* Receive, qualify and engage with customers on their orders
* Deliver outstanding customer service at all times
* Ensure smooth onboarding and rollout for new customers
* Manage customer inquiries across phone, email and web chat channels
* Maintain accurate CRM and data records
What we are looking for
* 1-2 years’ experience gained within a similar role (i.e. Customer Relationship Management, Customer Service, Sales Admin etc) ideally within a business to business or e-commerce environment
* Highly customer focused, goes that extra mile to ensure customer satisfaction
* Confident organisational and planning skills
* Strong communication and interpersonal skills
In return you can expect
In return you can expect a generous salary, bonus scheme, flexitime, pension plan, onsite parking plus progression and career development opportunities.
Skills
* Communication
* IT
* Customer Service
* ecommerce
* sales admin
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