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Focus Group provided pay range
This range is provided by Focus Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Salary - £25,000 (DOE)
Location - Any Focus Office!
* Generous Holidays Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday
* Give Back Enjoy paid volunteering days to support causes you care about
* Referral Rewards Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team
* Social Events Join in on regular social events and connect with your colleagues in a fun and relaxed environment
About Us
Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.
Job Purpose
The Mobile team are industry experts focused on driving revenue, managing existing accounts, and delivering first-class customer service.
As part of Mobile Sales Support, you'll be an ambassador for Focus Mobile, ensuring smooth, efficient provisioning of mobile connections and service requests, while acting as a key point of contact for customers. You'll support the Mobile Sales team day-to-day, communicate progress clearly, and help deliver exceptional end-to-end service. This role suits a confident multitasker who's resilient and thrives in a team environment.
Key Responsibilities
* Deliver outstanding customer service at all times
* Provision of mobile orders for all major networks via Wholesale and Distribution carriers
* Assist and support mobile sales team
* Direct interaction with client and sales team via email, calls and face to face
* Managing customer accounts
* Updating system for handset orders and invoicing
* Handset purchasing through 3rd party suppliers
* Answering questions about products and services
* Monitoring calls and ensuring call waiting is kept to a minimum
* Communicating with different sectors of the business
Skills & Experience
* Excellent organisational and time management skills
* Maintaining a high workload
* Excellent telephone manner and skills
* Deliver outstanding level of customer service via phone, email and letters
* Administration experience, using excel and word
* Ability to use own initiative
* Excellent attention to detail
* Experience with CRM databases
* Ability to meet deadlines
Dont worry if you dont meet every requirement—your passion and potential matter to us! If youre excited about driving business growth and transforming how companies use technology, we want to hear from you.
At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - were here to help.
Ready to make a real impact? Apply now!
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
* Industries
* Technology, Information and Internet
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