Head of Legal and Excellence
Salary: DOE
Location: Liverpool/ Hybrid
Head of Legal and Excellence
Location- Liverpool office based with hybrid and flexible working practices, balancing working from home with time collaborating and socialising with colleagues in our modern offices.
Lead Legal Excellence Where It Truly Matters
Are you ready to shape standards, drive quality, and influence life‑changing legal decisions at the highest level? This is more than a leadership role — it’s your opportunity to set the standard. As Head of Legal and Excellence, you’ll lead from the front, embedding excellence and strong governance across Medical Law Services while playing a central role in senior strategic decision‑making. Blending high‑level leadership with deep clinical negligence expertise, you’ll directly influence how cases are accepted, progressed, and delivered across the business and can make a real impact — combining strategic influence with hands‑on legal leadership in a business that values excellence, integrity, and progression.
Why Join Medical Law Services?
At Medical Law Services, we don’t just deliver legal expertise — we set the standard. Joining MLS means becoming part of a growing, forward‑thinking organisation where your leadership, judgement, and ideas genuinely shape how we operate and evolve.
As Head of Legal and Excellence, you’ll sit at the heart of the business, influencing strategic decision‑making while driving quality, governance, and best practice across all MLS services. This is a role with real visibility, autonomy, and impact — ideal for a leader who wants to leave a lasting mark.
If you’re looking for a senior role where quality matters, people matter, and your voice is heard, MLS is the place to build the next chapter of your career.
In return we offer:
1. Hours: 35 hours per week, Monday–Friday, 9am–5pm
2. Annual bonus scheme
3. 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
4. Pension scheme with tax-efficient salary sacrifice option
5. Life Assurance Policy
6. Medicash policy to cover some dental, optical and other medical expenses
7. Company sick pay
8. Enhanced Maternity, Paternity and IVF schemes
9. A dedicated Learning and Development team, to help support you develop and grow
10. Flexible, agile working environment with a positive work-life balance
11. Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
12. Monthly voucher awards for winning nominees A genuinely supportive and friendly culture
13. Ongoing training and professional development opportunities
Main Responsibilities:
Legal Leadership and Team Management
14. Lead and manage the operational performance and development of the case vetting, Education and legal support teams.
15. Ensure accurate, consistent and timely vetting decisions as well as ensuring high quality legal input and case progression support.
16. Develop and implement the organisation’s Excellence and Standards strategy aligned MLS objectives.
17. Champion a culture of accountability, quality, and high performance across all business functions
18. Lead, manage, and develop the teams to ensure safe, effective, and consistent practice.
19. Provide clear direction, performance oversight, and professional supervision.
Excellence and Standards
20. Establish and monitor standards aligned with organisational policies and regulatory requirements working with HoD Compliance.
21. Ensure timely and accurate processing of referrals/leads in line with service level agreements.
22. Drive continuous improvement initiatives to enhance service quality and outcomes.
Quality Assurance and Improvement
23. Establish performance standards and KPIs.
24. Work with the HoD Operations to drive continuous improvement methodologies and organisational learning.
25. Ensure consistent service standards across all departments.
Leadership and Stakeholder Management
26. Serve as a trusted advisor and strategic partner to the Managing Director, offering expert guidance on departmental performance, operational excellence, and targeted improvement initiatives.
27. Lead and develop a high-performing Excellence and Standards team.
28. Influence senior stakeholders and cross-functional leaders to achieve compliance and quality objectives.
29. Act as a key liaison with group partners.
30. Foster collaborative relationships across departments to embed standards and best practice.
Essential Skills and Experience:
Essential Experience
31. Significant experience in leadership or team management.
32. Medico legal experience.
33. Experience working within governance, compliance, or regulatory frameworks.
34. Demonstrable experience providing guidance on legal or professional standards in healthcare.
Essential Knowledge
35. In-depth understanding of relevant legislation and regulatory frameworks.
36. Understanding of policy development, internal controls, and assurance frameworks.
Skills and Competencies
37. Strategic thinker with strong analytical capability.
38. Excellent leadership and people management skills.
39. Ability to interpret complex legal and regulatory information and translate it into practical guidance.
40. Exceptional communication skills, both written and verbal.
41. High levels of integrity, judgement, and professional credibility.
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
About Medical Law Services- MLS:
Our Medical Law Services (MLS) teams are at the forefront of delivering trusted, expert support to the personal injury and clinical negligence sector. We are committed to building lasting partnerships that help our clients navigate complex processes with confidence and ease.
We strive to redefine industry standards, leveraging our expertise, integrity, and innovation to support and deliver real value to our clients by providing a service that drives financial and operational success.
Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry — because we understand that balance drives performance.
We also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you’re starting your career or aiming for leadership, you’ll find a clear path to progress and development here — from apprenticeships and professional qualifications to senior roles.
We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance.
Medical Law Services part of Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We’re committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, signed up to BITC’s Race at Work charter, and working towards Henpicked’s Menopause and Menstrual Friendly accreditations.
42. Location: Liverpool/ Hybrid
43. Salary: DOE
44. Department: MLS
45. Closing Date: Fri, 24 Apr 2026