Spanish‑Speaking Inbound Cruise Consultant UK/EMEA (based in Central London)
Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
As a Personal Consultant UK/EMEA (Spanish‑Speaking Inbound Sales Cruise Consultant, Fluent in English & Spanish, based in our London Office located in London Chancery Lane) you will be responsible for selling Silversea cruises and related shore side products and services to the consumer via outbound telephone sales activities. Utilize web and other lead and inquiry sources to generate sales and grow long-term customer relationships. Develop customer relations by initiating calls, emails or other types of contacts to consumers, selling appropriate voyage and vacation packages. Work directly with the consumers to provide a personalized luxury customer service experience. Work within the global sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term sales goals in line with company vision and values.
This is an office‑based role, with a requirement to work four days per week in the office. Successful candidates must have full right to work in the UK.
Essential Duties and Responsibilities
* Selling Silversea cruises and related shore side products and services, using inbound consumer contacts.
* Handle inbound customer enquiries by providing accurate information, resolving service issues efficiently, and identifying appropriate opportunities to retain or upsell products while ensuring a positive customer experience.
* Effectively evaluate guest needs and identify products that best fit the guests’ needs, providing sales recommendations for our products on all Sales calls and correctly creating accurate reservations.
* Servicing existing reservations according to guest requests and in accordance with existing business rules.
* Meet assigned monthly, quarterly, and annual targets.
* Manage a high-volume workload, meet goals assigned by management, and optimize the selling process through a scripted Sales Process.
* Communicate and interact effectively with decision makers, at all levels internally and externally.
* Maximise all opportunities in the process of closing a sale; service existing cruise bookings booked direct, and exercise upsell opportunities throughout the life of the customer relationship.
* Sell consultatively, using active listening skills, and make recommendations to prospects and clients.
* Quickly apply new skills and multi-task to achieve peak levels of performance.
* Responsible for correctly capturing pertinent information and payments during all interactions with guests, utilizing company-supported technology tools and processes.
* In cases where Sales opportunities are not closed, providing all necessary information to pass along to ensure we are maximizing the company’s marketing return on investment (ROI).
* Adhere to all company policies, procedures and business ethics codes.
* Performing other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job‑related duties assigned by their supervisor or management.
Requirements
* Fluency in both English and Spanish (written and spoken) is required.
* Demonstrate ability to interact and cooperate with all company employees.
* Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
* Maintain professional internal and external relationships that meet company core values.
* Work both in a small local team and within a larger global team in a highly motivated, competitive environment toward a common goal.
* Computer knowledge and skills required.
* Must adhere to assigned schedule and all applicable PC objectives and goals.
* Proactively establish and maintain effective working team relationships with all supportdepartments.
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