Overview
Culina Logistics have a new opportunity for a Customer Service Administrator to join our friendly team. The Customer Service Administrator will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.
Responsibilities
* Answering calls for both internal and external personnel.
* Problem solving for client, customer and Internal departments.
* Meeting customer and client expectations.
* Resolving customer and client queries.
* Collating accurate information for client KPI packs and internal business reporting.
* Maintain a high level of customer/ client focus.
* Provide various reports for clients in a timely manner.
* Check PODs have cleared on the system, investigate and clear down unallocated POD\'s.
* Chase outstanding POD\'s from hauliers, depots, etc.
* Ensure the completion and circulation of reports to relevant stakeholders.
* Other administration tasks as determined by the Customer Service Manager.
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