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Role Summary: We are looking for an exceptional Retail Sales and Operations Manager to lead our team in Grantham. The ideal candidate will be a self-starter with a positive attitude, passionate about delivering excellent customer service, and committed to our 'good old-fashioned service' ethic to make a real difference in our customers' lives.
Who We Are: Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, delivering over 330 different frozen meals across the UK, primarily to the elderly, their families, and healthcare professionals. We are dedicated to making a positive impact through excellent service, innovation, and sustainability, aligning with ethical standards and our commitment to doing the right thing.
Responsibilities: The Retail Sales and Operations Manager will own their territory, aiming for outstanding results by leveraging national support and strengthening local relationships. Key areas include:
1. Happy Teams - Good Old-Fashioned Service: Lead by example, support your team, foster a respectful and supportive environment, and prioritize health and safety.
2. Costs of Local Distribution (COLD): Manage and review local depot costs, focusing on labor, vehicle, depot, and marketing expenses to stay on target.
3. Growing Sales: Manage customer relationships locally, implement national campaigns, and develop local initiatives to meet sales targets.
4. Community Engagement: Engage with local organizations, hospitals, and healthcare professionals to support community-based sales growth.
About You: Essential skills include establishing strong customer relationships, delivering sales and profit targets, leading and developing a team, and interpreting data for success. Experience in retail, care, hospitality, or owning a business is desirable. Qualifications include GCSEs in Maths and English, and a UK manual driving license held for at least 2 years, with employment subject to driving and DBS checks.
Company Benefits:
* Competitive salary – accredited Living Wage employer
* 33 days holiday including bank holidays, with option to purchase more
* Discretionary bonus scheme
* Pension with employer contributions up to 4%
* Life assurance
* Christmas vouchers or turkey
* Perks scheme with discounts and salary sacrifice options
Our Values: We are committed to outstanding service, ethical sourcing, sustainability with a goal to reach Net Zero by 2040, and fostering an inclusive workplace where everyone can thrive.
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