Responsibilities • Optimise daily transport planning in cooperation with our customers and vendors. • Prioritise cost-efficiency in accordance with agreed service level requirements. • Execute transport instructions as per customer request. • Liaise with our customers on all transport related challenges and delays. • Support customers in the planning of new business in cooperation with the sales team. • Process booking amendments and booking confirmations for transport relevant shipments. • Closely monitor transport developments and find the best solution for our customers’ needs. • Create work orders to and from rail/port for all import and export cargo. • Monitor transport execution to ensure prompt delivery. • Handle on-carriage activities before vessel arrival. • Coordinate on-carriage shipments – including transport instructions for changing MH to CH. • Contact colleagues and customers via e-mail and phone when additional information is needed for inland activities of CH shipments. • Investigates and problem solves for all CH shipments – escalating Inland Delivery Specialists and Inland Delivery Team Leaders as and when needed. • Issue invoices related to DLF and related additional activities (FSD, HCD, OAD) in case of MH changed to CH. • Support resolution of disputes relating to inland costs. • Coordinate with terminal operations to ensure efficient and effective handling of all CH shipments. Qualifications • A strong desire to learn and develop new and existing skills. • A commitment to delivering excellent customer service. • Good verbal and written communication skills. • A team player with a sense of personal responsibility and accountability. • The ability to work proactively in a structured, organised and analytical manner. • Capable of working with multiple systems and supportive of digital transformation.