Seasonal Customer Solutions Advisor
Location- Melmerby, HG45NB.
Full time only 37.5 hours per week. Please note the first 3 weeks will be Monday to Friday 9am-5pm for training followed by 5 weeks of either 6am-2pm, 8am-5pm, 9am-6pm or 2pm-10pm to ensure full cover of calls over our peak trading period.
Rate of pay- £12.37 per hour.
Start date - Monday 10th November 2025
Main purposes of the role-
The Customer Solutions Advisor role is a multi-skilled role which involves dealing with various communications and correspondence through incoming calls, emails, Live Chat and feedback from customers.
You will be customer focused and driven to achieve and exceed customers’ expectations across the business, while being part of a friendly and positive team.
Main duties-
* Understanding the full range of products (Gift Cards and Confectionery) and services so as to respond to customer enquiries, provide information and support promotional campaigns.
* Provide an excellent level of customer support.
* Effectively utilise the in-house automated information systems.
* To build relationships to win support for the benefit of the business.
* Work successfully with others – valuing and utilising the different skills of colleagues across the organisation.
* Communicating clearly and concisely, promoting free-flowing communication.
* Identify and elevate priority issues.
* Follow up customer calls/emails where necessary.
* Work efficiently during peak‑periods whilst maintaining exceptional standards of customer service.
Other duties-
* Carry out other reasonable duties as required by the employer.
* Provide cover in the event of staff shortages in other areas of the company.
* General office administration.
* Responsible for the health and safety in your work area.
Essential skills-
- Strong IT skills.
- Customer facing background.
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