Hours: 40 hours per week. Monday – Friday 8:30am – 5:30pm with one hour for lunch, unpaid
Salary: DOE + quarterly bonus scheme
Location: Primarily covering Heathrow and Surrounding areas (HP/LU/OX/MK/RG) - Covering between M40 and M3.
ASL (Automated Systems Group Limited) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT.
ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market-leading quality, service and reliability.
We are a company that looks to build every department on the principles of customer care.
SUMMARY
A Field Service Engineer at ASL will efficiently provide excellent on-site technical support to a range of print devices installed at our customers’ premises.
KEY RESPONSIBILITIES
* Repair of customer’s equipment at their premises in line with service guidelines set.
* Remote fix where possible.
* Completion of work within the given response schedule and to a consistently high standard
* Completion of preventative maintenance either on fault calls or dedicated visits.
* Installation and removal of machines, including networking with customer’s system and operator training.
* Communicating with service control, either by phone or PDA to complete calls within set targets
* To deliver high standards of customer service
* Proven fault-finding skills and methodical working methods.
KEY MEASUREMENTS
* Number of good calls per day achieved
* RTF and Recall rates
* Mean copies between faults
* Customer testimonials/complaints received
* Servicing of machines within budget restraints given
IDEAL CANDIDATE
* Possess good organisational skills with the ability to prioritise workload and use own initiative where appropriate
* Be personable and approachable with excellent customer service skills.
* Show great skills in networking and technical ability.
* Good fault-finding skills and methodical working methods.
* Kyocera, Ricoh and Canon experience.
IN RETURN WE OFFER
* Company car provided
* Working hours Monday - Friday, 8:30am - 5:30pm with one hour for lunch, unpaid.
* Initially 25 Days annual leave in addition to Bank Holidays rising to 28 after 5 years service.
* Excellent training & development opportunities within a growing organisation.
* Partnership with charities that offer learning and development opportunities
* Life insurance.
* BUPA health assessment.
* Physical, mental and emotional wellbeing support for you and your family including bereavement counselling.
* Bereavement and probate service
* GP access 24/7, 365 days a year.
* Volunteering leave policy (2 days/15 hours per year).
* 10% TradePoint (B&Q) discount.
* Company social events.
* Free flu vaccines each winter.
This is your opportunity to join a fast-paced, growing Company.
For more information about ASL please visit our website www.asl-group.co.uk
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