Working for a growing business within Morden, you will become part of the office team as a Service Coordinator/Resource Planner. This is working Monday to Friday 7:30am to 4:30pm with a 30-minute unpaid lunch break and 2 x 15-minute breaks.
Responsibilities of Service Coordinator
* Allocation/scheduling of service work to a team of field-based Engineers.
* Daily planning of future engineer work, ensuring that all customer visits are booked in and confirmed in a timely manner.
* Coordinate with engineers to ensure timely completion of scheduled jobs and address any scheduling conflicts.
* Answer all telephone calls, emails and execute tasks complaints, order queries and general enquiries in a timely manner.
* Obtaining full addresses, contact names, parking details from customers prior to Engineer’s attendance.
* Serve as a point of contact for customers regarding their maintenance jobs, addressing enquiries, and providing updates on job status.
* Coordinate with customers to schedule appointments and ensure their satisfaction with the company’s services.
* Reactive coordination of engineers when needed for immediate work such as call outs.
* Organising parking for engineers via online websites.
* Filing and logging paper copy location schedules from the engineers and scanning in via the printer to the relevant desktop location.
* Liaise with subcontractors and suppliers to ensure timely delivery of materials and services.
* Prioritise the workload to ensure agreed customer expectations are met ensuring high standards of customer satisfaction.
* Provide general administrative support to ensure smooth operations within the office.
* Provision of support for the sales teams so they can concentrate on proactive selling.
Requirements of Service Coordinator
* Strong background in resource planning
* Good knowledge of Central London, Greater London and the South East
* Interpersonal skills ability to communicate at all levels and backgrounds and understands concerns, feelings and reactions of others
* Able to interact to all customers/engineers whether on the telephone or via email in a professional and friendly manner at all times
* Planning and organising self to accomplish specific goals
* Problem solving with a willingness to make decisions once analysed making judgment on the best solution to a problem or situation
* Strong Team player willing to participate as a full member
* Strong organisational skills
* Attention to detail
* Proficiency in basic computer skills including Word, Excel & Outlook
Additional Information
* Working for a 3 Generation Growing Family Business with a number of the family working within the company. Special recognition and reward incentives.
* Small office team of 10+ persons
* On-site Parking
Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained