Job Title Position : Bunkers Floor Crew / Bunkers F&B Assistant Reports to: Bunkers Supervisor / Assistant F&B Manager (Bunkers) Location: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO61 1UF Hours of work: Flexible Hours Benefits: Apprenticeship and other development opportunities. Share of Tronc. Hospitality Rewards platform. Employee Assistance Program. Free meal on duty. Refer a friend bonus. Free golf for yourself and discounted for friends and family. Uniform provided. Food and Beverage Discount when dining at our Hotel of 20% Aldwark Manor Estate is a privately owned hotel with golf, nestled in a picturesque village between York and Harrogate. Set within 200 acres of beautiful countryside, this luxury estate offers a complete escape for both business and leisure guests and is a highly sought-after venue for weddings and special occasions. In recent years, the hotel has undergone significant investment and renovation, transforming the bedrooms, restaurant, residents’ lounge, sports bar and all public areas to deliver a refined and contemporary guest experience. December marked the completion and opening of the new Salus Spa facilities, further enhancing the estate’s luxury leisure offering. The next phase of development will see the addition of new bedrooms, expanded event spaces and additional treatment rooms, all scheduled to open later this year. Our Mission Statement At Aldwark Manor Estate, our mission is simple yet powerful: “Never be ordinary” in our product, quality or people — with the purpose of being “Always Aldwark” in exceeding our guests’ and team members’ expectations. Main duties and purpose of the role : As Bunkers F&B assistant you are responsible for helping your department to deliver an excellent Guest and Team Member experience- in accordance with the Aldwark Manor Estate Service Standards. The working times will be between 7am and Midnight working 5 days per week, including evenings, weekends, and bank holidays. F&B Assistants need food service and waiting skills, alongside excellent customer service skills and the ability to communicate well with guests. F&B Assistants also need excellent knowledge of food preparation and hygiene standards as well as the ability to work well as part of a team. A successful F&B Assistant candidate will have various prerequisite skills and qualifications that typically include: Experience of working in a Restaurant or Bar and/or Retail environment Ability to work in different areas of Food and Beverage including Breakfast, Bar, Restaurant, Conference and Events Excellent communication skills with a passion for guest service The ability to complete all tasks given in a timely and efficient manner Ensure compliance with brand standards Manage guest queries and complaints in a timely and efficient manner Carry out duties correctly to help assist Bunkers Manager with achieving financial targets Carry out cleaning duties as assigned to you with an awareness of Safety and Security policies and procedures, ensuring relevant records are completed daily Ensure wastage and breakages are recorded correctly and assist with ordering of stock as required