Are you looking to kickstart your IT career with a company at the forefront of cloud technology and digital transformation? Codestone is offering an exciting opportunity for an IT Support Apprentice to join their award-winning Managed Services team. -Acting as the first point of contact for IT issues, logging and managing tickets through the ITSM system. -Providing first-line technical support to users via phone, email, chat, and self-service portals. -Troubleshooting and resolving hardware, software, and network issues within your skill level, escalating where necessary. -Supporting users with Microsoft Office applications, Windows operating systems, and mobile devices (iOS & Android). -Assisting with Active Directory tasks such as password resets and account management. -Maintaining high-quality customer service in line with SLAs and company standards. -Collaborating with second-line and resolver teams to escalate complex issues. -Updating documentation of known fixes and contributing to IT knowledge bases. -Ensuring clear communication with users by providing updates and guidance in non-technical terms. You’ll complete a Level 3 IT Support Technician Apprenticeship, developing your skills in service desk operations, system support, networking, and cloud technologies. The programme includes live virtual training, self-paced modules, and one-to-one tutor support. You’ll complete a Level 3 IT Support Technician Apprenticeship, developing your skills in service desk operations, system support, networking, and cloud technologies. The programme includes live virtual training, self-paced modules, and one-to-one tutor support. As a Microsoft Gold Partner and SAP Gold Partner, Codestone empowers organisations with innovative cloud solutions, ERP systems, and managed IT services. You’ll be part of a business that thrives on collaboration, growth, and helping clients achieve