Closing Date: 1st August 2025
Location: Remote (with travel)
Contract: 12-month fixed term
Are you a strategic thinker with a knack for optimising operations? We're looking for a Booking Capacity and Optimisation Manager to join our team! In this role, you'll use our TMS and Collins booking platform to maximise the efficiency and profitability of our reservations and seating arrangements. Your expertise in maximising sales opportunities, data analysis, restaurant management, and Excel will be crucial in driving revenue growth and ensuring a seamless customer experience.
Join us at Premium Country Pubs. We craft food and drink into something truly special. Picture beautiful interiors in stunning locations, and great tasting food. If you're passionate about all things premium, we want to hear from you.
WHAT’S IN IT FOR ME?
You will also be part of something much bigger than Premium Country Pubs. As part of Mitchells & Butlers, we are a 40,000 strong team with over 13 brands, the opportunities are endless.
* Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
* Annual Bonus Scheme – We’re all about rewarding the hard work everybody puts in.
* Never a dull moment - fun, laughs and lifelong friends!
On top of this, we offer a pension; 25 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.
WHAT WILL I BE DOING? AS BOOKING CAPACITY AND OPTIMISATION MANAGER YOU’LL..
* Ensure a seamless and enjoyable booking experience for guests, from reservation to dining.
* Analyse booking patterns and trends to identify opportunities for optimising table utilisation.
* Oversee the Division's reservation system, ensuring accuracy and efficiency in booking processes.
* Work closely with brand and central management teams to align booking strategies/set ups with operational capabilities
* Evaluate and implement reservation and table management solutions to enhance operational efficiency.
* Collect and analyse data on reservations, customer preferences, and dining patterns.
* Assist with Group enquiries across the brand to ensure they are converted in a timely and professional manner.
WHAT DO I NEED?
It takes a mixture of ingredients to make the perfect dish, and our teams are no different. You will have...
* Proven experience in restaurant management, with a focus on reservations and capacity optimisation.
* Strong sales and analytical skills, and proficiency in data analysis tools and software.
* Excellent communication, organisational, and problem-solving skills.
* Demonstrated ability to develop and implement effective strategies for optimising operations.
* Excellent Excel skills including the use of Pivot tables.
* Proficient in using reservation and table management systems specifically Zonal Events and TMS Tables
* Ability to work flexible hours, including evenings and weekends, as required.
* Driving licence and use of a car to travel to our sites and attend meetings at our Retail Support Centre
Join us at Mitchells & Butlers, the heart of hospitality. With over 1,600 businesses we’re the home of some of the nation's favourite restaurants, bustling bars, cosy country pubs and the local you didn’t know we owned. Think of a brand for any occasion, we’re all about providing moments to remember. If you’re passionate about hospitality, we want to hear from you.
You don’t have to take our word for it. Why not check us out on social media? Search @Mitchells&ButlersCareers and find out what it’s like to work with us, directly from our teams.