Overview
Salary £25,582. Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working. Vacancy Approach: External. Location: Bedlington, North East. Closing Date: 13-Oct-2025. Post Type: Permanent. Civil Service Grade: AO. Number of jobs available: 2. Reserve List: 12 Months. Job ID: 10376.
Role Description
Proud to serve. Proud to keep justice going. Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
About Us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession. You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:
* Preparing papers and files for court, tribunals, hearings and meetings
* Creating and updating records on our in-house computer system and data input
* Resulting courts accurately, interpreting accurately the information required on a court file.
* Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
* Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc
* Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations
Your Skills And Experience
With a friendly and approachable manner, you’ll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a busy environment and helping court users navigate the justice system. Please refer to the job description attachment for more information.
Further Details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, and they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy. Applications for part-time working would be considered, however the minimum hours would be 30 hours per week.
Lead Criterion
Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.
Skilled Worker Visa
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are applying for a Skilled Worker Visa for the first time. The Department cannot sponsor you unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, raise this during vetting checks for eligibility assessment. You must ensure you have the legal right to live and work in the Civil Service and the United Kingdom. Details on Skilled Worker visas and eligibility criteria are available from government guidance.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is non-contractual flexible working blending base location, MoJ sites and/or from home. All employees are expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles may not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s).
Benefits
The MoJ offers a range of benefits, including:
* Annual Leave: 25 days on appointment, increasing to 30 days after five years of service. Pro-rata for part-time posts.
* Pension: Civil Service pension schemes options.
* Training: Extensive training and development opportunities.
* Networks: Employee networks for minority groups and Allies.
* Support: Flexible family-friendly policies, flexible benefits, childcare considerations, paid parental leave, and optical/Vision tests.
Working for the Civil Service
The Civil Service Code sets out standards of behaviour. We recruit by merit and open competition. If you feel the recruitment process breached principles, you may raise a formal complaint with the Transformative Business Services team, the Ministry of Justice Resourcing team, or the Civil Service Commission. We are a Disability Confident employer and provide reasonable adjustments in recruitment and workplace. For more information about applying as a candidate with a disability, please request assistance in the application form.
Nationality Rules
This job is broadly open to listed groups, including UK nationals, Irish nationals, qualifying Commonwealth nationals, and certain EU/EEA/Swiss nationals and family members with settled or pre-settled status under the EUSS. Further information on nationality requirements is available online.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
#J-18808-Ljbffr