AtComTec we conduct our day-to-day business around 4 Simple Core Values:
* Dedicated to our Employees
* Passionate about the Customer
* Do the Right Thing
* Fire in the Belly
If you would like to be a part of bringing those values to life for our team and our customers, please keep reading...
JOB SUMMARY
As a member of the Enterprise Systems Group, you will deliver multiple software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support.
DIRECT REPORTS
None
ESSENTIAL FUNCTIONS
* Be the trusted advisor to clients on system configuration and implementation, using Epicor’s signature methodology for problem identification, implementation, documentation, testing and training
* Communicate with customer to determine needs, and contribute solution design as well as overall business strategy
* Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state
* Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner
* Assist with generating quote specifications and proposal generation
* Ability to adhere to project timelines and meet Service Level Agreement goals
* Provide support for clients in a help desk capacity and assist in troubleshooting application questions
* Provide on-site training and consulting for clients if necessary
ADDITIONAL RESPONSIBILITIES
* Maintain daily timesheet and expense report entries and submit them accurately and timely
* Other duties as required
Requirements
TECHNICAL SKILLS
* High level (Intermediate) of proficiency in MS Office and SharePoint
* Experience (Intermediate) with ERP Solutions such as Infor Visual, Syteline, Epicor, Great Plains, IQMS (DELMIAWorks) etc.
SOFT SKILLS & ABILITIES
* Strong written and verbal communication skills
* Pleasant and professional demeanor in all client and internal communications
* Ability to multitask
* Intellectually resourceful with sound judgment and effective decision-making abilities
* Independent worker and able to work effectively on daily tasks without direct supervision
* Strong organization skills and ability to operate efficiently throughout daily tasks
* In general, owns issues through resolution although understands when to elevate a problem to another team member and whom to elevate to; accepts escalated issues; and mentors when appropriate
* Demonstrates empathy with users and professionalism at all times
* Work well with clients at all levels
* Operates with client satisfaction in mind
* Energy, enthusiasm and results-oriented
* Strong troubleshooting and analytical skills
EDUCATION, EXPERIENCE, & KNOWLEDGE
* Bachelor level degree or equivalent work experience
* Minimum 5 years’ experience in a manufacturing environment with solid exposure to an ERP software
* Understanding of Manufacturing Operations
* Proven success in ERP software project implementation and deployment across multi-business verticals
WORK ENVIRONMENT/PHYSICAL DEMANDS
* Use of computer and office equipment
* Ability to remain calm in stressful situations
* Performs all administrative functions expected at this level
ADDITIONAL REQUIREMENTS
* Ability to schedule for evening or weekend work occasionally
* Valid driver’s license in your state of residence and reliable personal vehicle
LOCATION
We are seeking candidates based in or willing to relocate to the Rochester, Syracuse, or Buffalo areas.
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