Duty Manager - Leatherhead Do you love to provide an unforgettable and enchanting guest experience? The Role As Duty Manager at Beaverbrook, you will oversee the Estate-wide operation to ensure a seamless, unforgettable experience for all Members, Residents & Guests visiting the Estate. You will have a strong understanding of the daily operations & business levels on the Estate. This will include current day occupancy, expected arrivals & departures, events, spa & restaurant bookings. You will personally meet, greet, and build a rapport with our Members, VIP, & regular Guests, ensuring they receive maximum attention & recognition from the Reception Team on every visit. The Person The successful candidate will be smart, presentable and able to build rapport with people from all walks of life. As the Duty Manager you will have excellent communication, and the ability to multitask, delegate, and remain calm under pressure. You will also have a charming, hands on approach with a can-do attitude and with a strong work ethic. Successful candidates will have proven strong guest service experience in a supervisory or managerial role, within a five-star luxury hotel/hospitality environment. Shift Pattern The ideal candidate will be flexible, working any 5 days out of 7, especially during our busy period i.e. weekends and bank holidays. Working the following shifts: 07:00 - 15:00, 10:00 - 18:30 or 14:30 - 23:00. Salary: Up to 35,000 per annum, plus tronc Benefits: In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook. As a member of our team, you can expect to receive: Competitive salary Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App Personal development support Wide range of recognised qualifications and development opportunities Discounted rates on Food & Beverage 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years Pension Life Insurance Sick Pay Long Service Awards Cycle to work scheme Earn up to 600 through our recommend a friend scheme Uniforms Free parking And other local benefits Staff Accommodation Available