Oracle Fusion Cloud Enterprise Performance Management (EPM) Implementation Support Engineer
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Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer‑centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role!
Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world.
We are looking for an implementation support engineer with a background in SaaS Application support for UK Government customers. Security Clearance (SC) or eligibility for clearance is required.
Key responsibilities:
* Provide post‑sales support and solutions to Oracle customers, resolving technical and functional issues directly with customers.
* Serve as the main point of contact for customers, facilitating relationships with Support, Product Management, XLOB and advising internal Oracle employees on escalated issues.
* Offer strategic support to assure the highest level of customer satisfaction, using automated technology and instrumentation to diagnose, document and resolve customer issues.
* Provide expert technical advice and problem‑solving for complex, high‑impact customer issues.
* May be required to visit customers on‑site for frequent service requests.
Required background and qualifications:
* 3+ years experience with Oracle Fusion Cloud EPM, or 5+ years experience with Oracle Fusion Cloud and Oracle EBS EPM.
* Eligibility for UK Government Security Clearance – British Nationality required; minimum 5 years UK residency.
* Experience applying and testing Oracle Updates.
* Strong experience in support, configuration and extension services activities.
* Excellent spoken and written English communication skills.
* Ability to work with multiple teams and act independently and unsupervised.
* Hands‑on experience supporting, integrating and extending Oracle Fusion Cloud EPM.
* Expertise in configuring and optimizing applications, with a deep understanding of performance tuning techniques.
We also use:
* Fusion SaaS (e.g., OIC, ERP, SCM, PPM, Payroll).
We are committed to creating a diverse and inclusive workplace. For more information, see https://www.oracle.com/corporate/careers/diversity-inclusion/
Equal Employment Opportunity: Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, or any other characteristic protected by law. Oracle will consider qualified applicants with arrest and conviction records pursuant to applicable law.
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