Customer Service Administrator (Reports)
Location: Daventry - Hybrid
Department: Bush & Company
Salary: £23,400 pa
Hours: 35 hours per week, Mon-Fri 8.00 am to 4.00 pm
Job Type: Full time
Contract Type: Permanent
THE PURPOSE OF THE ROLE
In this customer facing role, you will interact with our Associate Expert Witnesses, Case Managers and instructing parties (insurers, solicitors) to support the Reports team with the management and coordination of workflow. This will involve dealing with customer queries and chasers and working with the Associates to manage and complete their workload to timescale.
Ideal working hours for this role are 8am 4pm, to start the days workload review.
WHAT YOU WILL BE DOING AS REPORTS CUSTOMER SERVICE ADMINISTRATOR
1. Managing and updating the Reports incoming work list.
2. Providing excellent customer service by taking and directing phone calls from customers (Associates and instructing parties).
3. Adding incoming work to the system each morning ready for Team Leader to begin allocation to the team.
4. Supporting in prioritising workload amongst the team to aid with all workflows.
5. Responding to emails and managing a wide variety of queries, sending on to appropriate teams across the co...