Job Description:Service Coordinator
Location: Bromsgrove
Salary: £25,000 - £30,000 (DOE)
Permanent, Full Time
Role Overview
As the Service Coordinator, you will play a key role in ensuring the smooth and efficient running of the engineering function. You’ll be responsible for coordinating engineer schedules, tracking job and project progress, managing support documentation, and maintaining regular communication with customers.
Key Responsibilities
* Manage and coordinate engineering schedules based on urgency, SLAs, and resource availability
* Ensure timely updates and communication with customers
* Maintain accurate documentation and job records
* Coordinate engineer training and certification to ensure compliance
* Support Engineering Managers with internal training needs and bookings
* Liaise with engineering, operations, and order processing teams to streamline workflows
* Monitor project and order progress to support planning and resource allocation
* Identify and escalate service-impacting issues
* Contribute to continuous improvement of processes and service delivery
Key Requirements
* Experience in a coordination or administrative role, ideally within a technical or engineering setting
* Excellent organisational skills and the ability to multitask in a busy environment
* Confident communicator with internal teams and B2B customers
* Detail-oriented with strong documentation and record-keeping abilities
* Customer-focused, professional, and motivated with a collaborative approach
If you feel you have the experience and passion for this role please click ‘APPLY’ with your up to date CV or email your CV to holly.bevan@pertemps.co.uk. #J-18808-Ljbffr