Customer Service Supervisor Cheltenham £30,000 DOE Full Time, Permanent - Monday - Friday (occasional Saturday's during peak season) Are you an experienced customer service professional ready to take the next step in your career? We’re recruiting a Customer Service Supervisor to join a growing business in Cheltenham. You’ll lead a small team, drive service excellence, and play a hands-on role in day-to-day operations. Key Responsibilities: Lead, support, and motivate a customer service team Act as escalation point for complex queries and complaints Monitor response times and maintain service standards Provide direct support via phone, email, and live chat Liaise with suppliers/internal teams on order and stock issues Train, mentor, and develop team members Oversee payment processes and ensure customer satisfaction What We're Looking For: Proven customer service experience (leadership/supervisory experience ideal) Excellent written and verbal communication skills Confident handling escalations and solving problems Highly organised and detail-oriented Experience in retail or e-commerce is a bonus Benefits: Generous annual leave Staff discount Company pension Free on-site parking Regular team events and socials Ready to lead a team that puts the customer first? Apply today to Elliott @ RE Recruitment to learn more. Please note: If you have...