Who are you? You are the host with a the most, a friendly, welcoming face for all of our guests. You know your drinks and how to organise your bar. You have eyes everywhere and your approachable style and expertise is infectious. You excel at guiding our guests to the drink they might like. What's the role? Proven experience in a similar bar management role within a high-end, luxury, or premium hospitality environment Must have 2 or more years of experience in a premium cocktail bar In-depth knowledge of cocktail creation, drink recipes, and industry trends to curate unique offerings and train staff. Staying on top of bar stock, ordering, cellar conditioning and cleanliness and hygiene Encouraging the team to take pride in their work and provide highest standards of service Strive for excellence in all you do and driving repeat custom and sales in the bar To stay on top of guest requests and search for opportunities to go above and beyond for our guests, empowering the team to do that too To effectively manage guest complaints, escalating if required Recognising and celebrating the successes of your team Communicate effectively with Snr managers, your team and the guests Live the ACI values and work towards our mission of 'making people happy' What's in it for you? Generous discount across all ACI sites on both food and drink Regular trips out to suppliers locally and internationally WSET level 1 & 2 Training provided Great share of tips and tronc Staff Accommodation available Staff meals on shift Rising Stars program for career progression within the company Cycle to work scheme 'Live your life', charity day off each year Wine at cost Anglian Country Inns Anglian Country Inns is a family run business that first opened its doors over twenty-seven years ago and now we have Ten award winning establishments across East Anglia,a coffee shop and smokehouse to boot Hermitage Rd. is a stunning Restaurant and Bar in Hitchin set in a historic ballroom with rustic charm. We're also home to the local's favourite coffee shop and serve up spectacular hand-selected wines in our Wine Bar. Open every day of the week, join us for seasonal dishes, bespoke cocktails and fine wines from around the world, as well as our popular brunches and roasts. If you think you have the relevant experience and want to join our friendly family please don't delay and apply today