Summary
Due to ongoing business growth, an exciting opportunity has arisen for an experienced implementation engineer to join an industry leading integrated technology provider based in Halesowen, Birmingham.
This person will join an existing technical services team delivering tailored, bespoke & sometimes complex solutions into clients.
EBC Group has a wealth of experience in providing managed IT services to businesses across the UK. At the forefront of business innovation, the EBC Group services encompass a comprehensive range of managed services including Infrastructure as a Service, unified communications, backup and disaster recovery, managed print solutions and many more.
The Role
EBC Group are currently recruiting for an implementations engineer to join an exciting and growing implementations team, delivering technical IT solutions into both new and existing customers within EBC Group's portfolio of clients.
As part of our implementations team, you will be involved in all stages of the project delivery process, from working alongside pre-sales teams and project managers through to the design, build and delivery stages of projects, finally ensuring an efficient handover to our service and support teams.
This role is suited to a motivated and ambitious IT professional who is eager to further expand on their current technical skills within a fast growing Managed Service Provider.
Key Tasks and Responsibilities
* Serve as the lead project engineer, architecting, implementing and managing a wide array of IT and networking projects.
* Ensuring all projects are delivered and installed within the set timescales
* Carrying out site surveys and creating clear technical documentation both pre-project and post project delivery.
* Engaging with customers and sales leads to understand requirements in order to deliver transformative solutions.
* Onboarding and understanding of new technologies and systems as part of EBC Group's technology stack.
* Acting as a technical escalation point to both other members of the team but also other business functions.
A wide range of technical skills will be needed to implement solutions, including but not limited to:
* Entra ID / Active Directory design and implementation.
* Microsoft Windows Server (including roles)
* Microsoft 365 / Azure product portfolio - SharePoint design and delivery - Intune policy design and delivery
* Remote desktop / DaaS solutions (AVD / Citrix)
* Desktop OS & Office Applications.
* LAN/WAN Networking (Firewall / Switching / Routing)
* Backup & Disaster Recovery Solutions
* VMware ESX & Hyper-V solutions.
* Storage (SAN) Technology
Competencies and Experience
* Minimum 2 years of experience in an IT Implementations/projects role within an Managed Services environment.
* Experience leading IT projects from initiation to completion.
* Self sufficient with strong organisational management skills, including ability to log & manage time effectively.
* Exceptional communication skills, both written and verbal.
* Keen troubleshooting and problem-solving mindset, providing proactive solutions to business issues.
* Be able to work as both as an individual but also part of a team, participating in continual service improvement tasks to ensure ongoing team development.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Free parking
* On-site parking
* Private medical insurance
* Sick pay
Work Location: In person