Regional Housing Administrator
Location: Birmingham
Job Type: Temporary (until end of April with possible extension)
Rate of pay: £13.23 PAYE per hourWe are seeking a dedicated Regional Housing Administrator to join a large housing association. This role is crucial for ensuring effective operations within the regional housing management team. You will be responsible for maintaining accurate records, managing data entry, and supporting the team in delivering excellent customer service.
Day-to-day of the role:
Produce routine letters, reports, and other documents from standard templates.
Demonstrate a rational and organised approach to work.
Understand and use appropriate methods such as systems and processes effectively.
Plan, schedule, and monitor own work within agreed deadlines.
Check the quality and accuracy of own work.
Perform a range of activities in a variety of structured environments.
Determine when work should be escalated to a higher level.
Monitor, record, and process estate inspections/zoning information as necessary.
Report communal repairs to contractors and maintain relevant records.
Ensure all records relevant to the role, whether computerised or manual, are accurate and up to date.
Collate and present data relating to performance and other housing management functions as directed.
Provide support to the resident involvement team to ensure delivery of an effective service.
Manage general enquiries from customers and delegate to the correct neighbourhood team.
Input core data to the government website for every new letting.
Order caretaker uniforms, stationery, and cleaning products.
Index new tenants' documents and issue paint packs and new carpet incentives.Required Skills & Qualifications:
Good numeracy, literacy, and communication skills (written and verbal).
Experience in handling purchase orders and invoices is highly desirable.
Background within housing or local authority
Proficient in Microsoft Office software (Word, Excel, and Outlook).
Ability to prioritise workload effectively.
Previous experience in a customer service environment with a commitment to delivering excellent customer service.
Personal effectiveness with the ability to write clear, accurate, and concise records and analyse data from a variety of sources.To apply for the Regional Housing Administrator position, please submit your CV detailing your relevant experience