Job Description
AJ Chambers are currently representing an International Law Firm who are actively seeking a Client Services Administrator for their Cheltenham office.
You will be joining the Internal Client services team in a highly reputable firm. You will have at least 6 months admin/customer service experience.
Role & Responsibilities
Customer Service Excellence:
* Proactively develop solutions to ensure a consistently exceptional service experience.
* Provide timely and relevant updates to our internal clients on the progress and status of tasks.
* Collaborate with our internal clients to offer support and guidance wherever possible.
Administrative Support:
* Manage internal and external post deliveries and arrange courier services as required.
* Oversee file closing procedures, including archiving and retrieval processes.
* Handle tasks such as photocopying, printing, scanning, binding, and filing.
* Assist the Finance team by accurately submitting receipts, cheques, and invoices within the financial system
* Submitting 3E payment requests & expected funds forms
* Producing court bundles alongside the CDS team
* Maintaining and updating client-specific records as required.
* Conducting basic Land Registry searches.
* Retrieving company details (e.g., registration numbers, addresses, directors) from Companies House.
* Ad-hoc projects upon request as needed.
* Completing other practice-specific administrative tasks as needed.
General Responsibilities:
* Comply with all relevant legal and regulatory obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles.
* Undertake ad hoc duties as requested to meet business needs.
Person specification:
* A minimum of 6 months administration experience.
* GCSEs graded A to C to include maths and English (or equivalent level of qualification).
* Solid customer service centric experience and work ethic.
* A strong customer service ethos, with a proactive and solutions-focused approach.
If you feel you would be suitable, please apply directly or contact Jess at AJ Chambers.