Are you passionate about cars or motorcycles paired with delivering exceptional customer service? Join Shannons Insurance in Newcastle and work with likeminded individuals.
We’re currently recruiting for specialists to join our team on Wednesday 31st July.
We have 10 permanent full time and part time shift options on offer. See below for more information.
As part of your role, you will undertake 7 weeks full time, in office training at our Newcastle office to ensure you are set up for success!
What you’ll do
At Shannon’s it’s all about our customers and the positive impact we can make in their lives and communities. As a Motor Enthusiast Underwriter, you will be:
1. Taking incoming calls from our new and existing customers
2. Providing information and product knowledge to identify the right level of insurance protection to meet the customers requirement.
3. Strive to make the complex simple whilst ensuring the customers’ needs are met
4. Share your passion for motoring and provide a unique service to ensure your customers can drive or ride forward with confidence, knowing they are covered by Shannons
What we can offer you
5. Permanent full-time role – see shift details below
6. $61,262 + super (based on full time hours) + allowance on eligible shifts + performance-based incentives.
7. A laptop to perform your role
8. Comprehensive (fully accredited) and paid 6-week underwriter training
9. Recognition and rewards for the genuine impact you will be making
10. Social club activities and events
11. Discounts and offers on a range of retail stores as well as banking and insurance products
12. A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave
13. A full list of employee benefits can be found here - Employee benefits | Suncorp Group
What you’ll bring
14. A genuine interest in cars or motorbikes is essential
15. Excellent customer service skills
16. Ability to build rapport with customers and drive solutions
17. Ability to problem solve and make the complex simple for customers
18. Demonstrated motivation to achieve and exceed targets
19. High interest in developing your knowledge and generating ideas through innovative thinking
20. High level of technical ability and navigating multiple systems
Shift Options
At Shannons, our contact centre operates from Monday to Friday between the hours of 8am and 7pm and Saturday to Sunday 9am to 5pm.
We are recruiting for the following part-time and full-time shift options:
21. Shift 1 - Full Time : Monday to Friday - 37.5 hours per week - start window between 9am-11am
22. Shift 2 - Part Time: Tues, Wed, Thurs, Fri, Sat – 30 hours per week – start window between 9am-12.30pm
23. Shift 3 - Part Time: Tues, Wed, Thur, Fri - 22.5 hours per week - start window between 9am-11am
A start window means you will be on a rostered to commence your shift anytime during these times. This will be rotating roster and you will be provided with these 4 weeks in advance.
Working From Home
In addition, Shannon’s offers a hybrid working model which allows you to find a balance between working from home and working from the office, while delivering your best work.
Please note, there is a 50/50 split between working from and working in the office.
You will be provided with a laptop however, there are a few thing you will require to successfully work from home such as:
24. Home phone line or VOIP connection
25. Internet connection
26. Dual screens, mouse and webcam
27. Ergonomic set up with desk and chair in a quiet, private space
28. Anti-Virus Software
About Shannons
Shannons is Australia’s leading insurance provider for motoring enthusiasts. We are also one of Australia’s leading motorcycle insurance providers and support more than 1,200 car and motorcycle enthusiasts’ events throughout Australia every year.
We are proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring out customers peace of mind when it matters most.
If this sounds like the perfect role for you, apply today! For more information, please contact our delivery partners on 02 8223 9659.