IT Support Officer
Hours: 40 hours per week - Days
Salary - £31,000
Location: Inverness, IV2
ABOUT THE ROLE
Our client is a major UK care provider (240+ care homes and 6 hospitals). The IT Support Officer role is integral to the business, based within the IT Help Desk team.
Primary Responsibilities
* First & Second Line Support: Provide direct technical assistance and troubleshooting to employees across multiple sites, primarily over the phone.
* Case Management: Efficiently record, monitor, and follow up on support calls to ensure swift and accurate resolution.
* Escalation: Identify and manage situations that require outsourcing to third-party specialists.
* Autonomy: Interact with users of varying technical knowledge levels, delivering accessible and easy-to-understand advice.
Additional Duties & Requirements
* Project Work: Opportunities to contribute to and work on PC, server, and network update and implementation projects across the business.
* Travel: Occasional travel, including overnight stays, may be necessary.
ESSENTIAL CRITERIA (ABOUT YOU)
* Experience & Skills:
* Previous experience working in a telephone-based support team environment.
* Experience using remote control technologies for troubleshooting and assistance.
* Outstanding communication skills, enabling the delivery of accessible advice to non-technical users.
* Ability to work proactively and independently without close supervision (self-motivated).
* Confident and friendly telephone manner, with a strong commitment to team play.
* Technical & Education:
* Education to SQA Higher Level or equivalent (e.g., A-Level, Level 3 Diploma).
* Comprehensive working knowledge of PCs and Microsoft products (including Windows OS and Office Suite).
DESIRABLE CRITERIA
* A degree in a numerate subject (e.g., Mathematics, Computer Science, Engineering).
* An understanding of TCP/IP networking concepts.
* Knowledge of smart phone email configuration (iOS/Android).
Interested?
Click to apply
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