About Us eyworks Limited is a specialist software company offering comprehensive and affordable solutions to early years childcare providers. Established in 2012, our software offers a digital end-to-end solution for the sector, making us an industry leading and highly innovative company. Based in Milton Keynes, this is an opportunity to join our growing and friendly team at the right time and help make an impact in taking the organisation to the next level as we venture around the world. Roles and Responsibilities You will drive and manage the customer support cycle for our eylog and eymanage products. This includes: Functional and technical customer support over telephone, email, and chat, including ticket/incident management. Manage customer queries through to resolution. Hardware (tablet) set up and troubleshooting. Support management and coordination with the offshore team. Help with testing issues on the system, identify bugs and raise JIRA tickets. Required Skills Excellent verbal and written communication skills. Experience on an Incident/Ticket Management System. Knowledge and understanding of mobile apps. Ability to work as an individual as well as a team player. Experience as a nursery practitioner/nurse/manager would be beneficial. Hybrid working option, one day a week from home. 20 days holiday plus three additional days over Christmas when the office is closed. Additional day off on your birthday or a days salary in lieu. 3 days paid company sickness policy. Cost of an eye test covered by the company. Monthly team meeting with a meal. Bi-monthly team building outing. Length of service scheme. Celebration of work anniversaries and birthdays.