We are recruiting for a Digital Workplace Engineer for our client based in Worcestershire. You will play a key role in delivering a modern digital experience for over 3,000 users across the UK.
The Role
You'll operate as a Digital Workplace Engineer, taking ownership of escalated issues while contributing to continuous improvement across the digital workplace environment.
Key Responsibilities
* Manage and resolve incidents and service requests via ITSM tools (eg Hornbill)
* Prioritise and triage tickets based on business impact
* Provide 2nd line support for hardware, software and application issues
* Monitor systems and maintain endpoint security (AV, patching, compliance)
* Identify and remediate devices missing critical Windows updates
* Administer Active Directory (users, groups, GPOs)
* Support and manage endpoint technologies:
o Windows 10/11 builds
o Intune & Autopilot
o Mobile device management (iOS/Android, MobileIron)
o Deployment tools (eg PDQ, MDT)
* Perform basic network troubleshooting (TCP/IP, LAN/WAN)
* Assist with patching and maintaining network infrastructure
* Contribute to small-scale projects and continuous improvement initiatives
Experience Required
Technical Skills
* Strong experience with Windows 10/11 and Microsoft 365
* Hands-on with Intune, Autopilot, and endpoint management
* Experience with Active Directory & Group Policy
* Understanding of ITSM/ITIL environments
* Basic networking knowledge (TCP/IP, LAN/WAN)
* Mobile device support (iOS/Android)
Experience & Attributes
* Proven 2nd line support experience in a busy environment
* Strong troubleshooting and problem solving ability
* Comfortable working across both desk side and remote support
* Ability to manage workload and prioritise effectively
* Confident communicator with strong stakeholder engagement skills
* Proactive mindset with a desire to learn and improve
Why Join?
* Be part of a large-scale, modern digital workplace environment (3,000+ users)
* Exposure to enterprise Microsoft technologies and security tooling
* Opportunity to contribute to projects and transformation initiatives
* Collaborative, forward-thinking IT function
* Clear opportunity to develop and progress technically
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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