In this role, you'll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager's away, you'll step up and keep things running smoothly with confidence and care. The day‑to‑day duties include playing a key role in the store’s running—creating great customer experiences and driving commercial success. You'll lead by example, demonstrating what great service looks like and bringing the cardfactory Way to life. Along the way, you'll help others grow while continuing to build your own skills. With your energy and commercial know‑how, you'll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. By monitoring the numbers, you'll help ensure everything runs smoothly and the team thrives.
* Good leadership skills – people want to follow, positive, proactive, and full of energy.
* Curiosity – always learning, eager to see the bigger picture.
* Inclusive communication – making space for everyone's voice, listening with intent, and building a team where people feel they belong.
* Flexibility and results‑orientation – stepping up, staying flexible, and setting the tone by getting things done.
* Fairness and thoughtful decision‑making – open to feedback and considerate in how decisions are made.
* People‑centric approach – genuinely caring about people, supporting growth, and fostering a positive team vibe.
* If you're ready to take the next step in your leadership journey, this could be the opportunity you’ve been looking for. At cardfactory we celebrate people and offer a supportive environment for growth, leading, and shining.
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