Customer Insight - Data Analyst
Full-time, Permanent position (37.5 hours)
Beeston, Nottingham: £35,153 - £37,003
Hybrid opportunity: minimum 2 office days per week
About Us: Metropolitan Thames Valley Housing is one of the UK's leading providers of affordable housing and care and support services. We employ over 1,900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
This role: We are excited to recruit a full-time, permanent Customer Insight Analyst to join our Corporate Services Directorate in the Strategy, Projects and Performance Team.
As a Customer Insight Data Analyst, you will play a crucial role in communicating our customers voices across the organisation. You will be responsible for ensuring we collect robust customer satisfaction data, monitoring demographic and volume requirements across the Insight Team and leveraging your system and analytic expertise to identify key data and trends. Your curiosity and analytical mindset will help you to spot and resolve data gaps or inconsistencies, propose innovative solutions and collaborate with our business intelligence and data teams to turn insights into action.
As a senior member of the Insight Team, you will set your co...