Role: Customer Remediation Analyst
Location: London, UK
As a Remediation Analyst, you will act as a detective and a fixer. You will dive deep into customer files to identify where things may have gone wrong and execute the necessary steps to put them right. This is a critical role that blends compliance, data analysis, and quality assurance.
Key Responsibilities
* Document Verification: Meticulously checking customer documentation to ensure accuracy and compliance with internal standards.
* Data Management: Handling and interpreting large datasets to identify impacted customer populations.
* KYC & Compliance: Applying robust Know Your Customer (KYC) knowledge to validate identities and assess risk profiles.
* Case Resolution: Executing end-to-end remediation workflows, ensuring every step of the corrective action is documented and auditable.
What We Are Looking For
We need someone who doesn't just see numbers on a screen but understands the story behind the data.
1. Exceptional Attention to Detail: You have an "eagle eye" for discrepancies that others might miss.
2. Technical Proficiency: Strong Excel skills are a must (VLOOKUPs, Pivot Tables,...