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Information Technology Support Specialist, basingstoke
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Client:
RedRock Resourcing
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
1
Posted:
06.06.2025
Expiry Date:
21.07.2025
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Job Description:
IT Support Analyst – Legal Specialist
? Exeter | Hybrid
I’m working with a leading law firm, who are looking for a proactive and personable IT Support Analyst to join their growing team in Exeter.
This is a fantastic opportunity for someone with 1st/2nd line support experience within the legal industry, looking to build on their technical skills while supporting a modern Microsoft-based IT estate.
? The Role:
As part of a friendly and forward-thinking IT team, you’ll be delivering hands-on support across the firm – covering everything from device setup and troubleshooting, to assisting with legal software and Microsoft 365 queries. You'll play a key role in keeping internal users productive and systems running smoothly.
?️ What You’ll Be Doing:
* Responding to incoming support tickets via ServiceNow
* Providing 1st/2nd line support across Windows 10/11, O365, and Active Directory
* Preparing and configuring laptops, desktops, and mobile devices (iOS)
* Supporting meeting room setups and remote users
* Escalating issues to 3rd line or external vendors when required
* Supporting legal software tools (Aderant, iManage, Intapp, BigHand, Litera)
* Occasionally travelling to regional offices when needed
* Participating in occasional out-of-hours support
What You’ll Bring:
* Previous IT helpdesk/service desk experience, ideally in a legal or professional services firm
* Strong troubleshooting skills across Microsoft tech stack:
* Windows 10/11, Office 365, Active Directory, basic Group Policy
* Familiarity with network basics (Wi-Fi, cabling, DNS/DHCP, VPNs)
* Professional attitude with a focus on excellent customer service
* Exposure to Intune, MECM, or AVD environments
* Experience supporting legal software from Aderant, BigHand, iManage, Intapp, or Litera
* Familiarity with Exchange Online and basic PowerShell scripting
This is a great opportunity to join a team that values collaboration, development, and tech innovation. If you're looking to deepen your experience in legal tech support within a modern, friendly working environment – this could be a great fit.
? Interested? Apply now or get in touch for more details!
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