Join to apply for the Security & Network Engineer role at TieTalent
3 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
About
Who are we?
Formed in 2013, Wave 9 is a highly regarded and growing company that specialises in delivering IT solutions into the UK Education sector. These services include Internet connectivity, Internet security, Local Area (LAN), Wireless network (WLAN) solutions and telephony services.
Now part of the Modern Networks group, who bring scale, capacity and further opportunity, we are looking for an experienced and capable network and security engineer to join our team, primarily focusing on the delivery and support of our network, Internet connectivity, and security managed services to our school customers.
What will I be doing?
1. Support desk coverage, working with customers via telephone, email, and the ticketing system to effect changes to firewall and web filtering solutions.
2. Installation, integration, and commissioning of network, firewall, and filtering solutions on customer sites.
3. Prestaging and initial configuration of the network, firewall, and filtering solutions.
4. Assisting with presales and design of Local Area Network and Wireless solutions.
5. Providing logistical and technical support to assist the project and operations teams.
6. Replacing faulty or upgrading equipment on customer sites.
7. Liaising with third-party carriers to troubleshoot connectivity issues using tools, ticketing systems, email, or telephone.
8. Collaborating with our Technical Operations Manager to develop the team.
What experience are we looking for?
1. Experience in configuration, installation, and remote support of enterprise-class firewalls such as Sophos XGS, Fortigate, or similar vendors.
2. Experience with installation and configuration of LAN/WLAN network equipment from vendors like Cisco, HP, Meraki, Juniper, etc.
3. Experience in troubleshooting complex networking issues.
4. Strong troubleshooting skills with the ability to improve efficiency.
5. Experience in a customer-facing role with service delivery standards.
6. Experience supporting IT services in UK schools is desirable but not essential.
7. Excellent customer service skills and effective communication at all levels.
8. Ability to document customer issues and solutions accurately.
9. Valid UK driving license and willingness to travel across England.
10. An Enhanced DBS check will be required during induction.
What you’ll get from us
1. Opportunities for progression once familiar with our systems and processes.
2. Knowledgeable, high-achieving colleagues.
3. A work environment valuing work-life balance.
4. Commitment to Diversity and Inclusion.
5. 25 days annual leave plus bank holidays.
Sounds like you?
If you share our values and enthusiasm for delivering a world-class service, you will find a home here at Wave 9 and within the wider Modern Networks group. Or, if you’re still unsure, contact us at (email address removed) for an informal chat about the role.
Nice-to-have skills
* Cisco
* HP
* Juniper
* Location: Stafford, England
Work experience
* NOC Engineer
* Network Engineer
* Cyber Security Specialist
Languages
* English
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Internet
#J-18808-Ljbffr