Job Description The Radius Telematics Operations department are seeking a skilled and customer-focused individual to join our team as a Customer Service Advisor in the field of Telematics. As a Customer Service Advisor, you will play a vital role in providing exceptional support to our customers, ensuring their satisfaction and resolving any issues they may encounter. Your responsibilities day to day will be… Provide outstanding customer service and support across various channels, including inbound calls, webchats, emails, and tickets. Engage with customers professionally and empathetically, actively listening to their concerns and providing effective solutions. Troubleshoot and resolve customer enquiries, 1st line technical issues, and service-related problems in a timely manner Demonstrate in-depth knowledge of Telematics systems, including hardware, software, and associated technologies. Educate customers on the functionalities and benefits of Telematics products to enhance their understanding and usage. Collaborate with cross-functional teams, such as technical support and implementations, to address complex customer issues and ensure their resolution. Maintain accurate and detailed records of customer interactions and transactions in our CRM system. Escalate critical issues to the appropriate departments and follow up to ensure timely resolution. Stay up-to-date with industry trends, telematics advancements, and product updates to provide accurate and relevant information to customers. Identify opportunities for process improvement and contribute to the enhancement of customer service procedures.