2nd line it support technician

Job Description

Join a leading independent technology and services provider as a 2nd line IT support Technician.Job Overview: Seeking an on-site IT support resource in Maidenhead to assist with laptop deployments. The role involves configuring devices, updating asset records, and supporting users during setup.

• Role : 2nd line IT support Technician
• Location: Carterton
• Contract: 22nd June'26 - 30th Sep'26
• Mandatory check: SC Clearance
• Pay Rates:
• Umbrella Rate: £19.33/hour (via a Hays approved umbrella company).
• PAYE Basic Rate: £14.90/hour
• Hours: 37.5 hours a week. Monday - Friday.
• Time: 8:30 AM - 5:00 PM

Key Responsibilities:

• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract.
• Hub stock management, including asset management of kit in/out (Scan items in/out of locations) as per contract
• Effective Management of disposals that go through their Hub as per contract
• Triage and perform hardware repairs 'in the warranty kit' and liaise with vendors for parts and returns as per contract.
• Locker replenishments where appropriate as per contract.
• Highlight potential issues with service/potential service improvements to their Team Leader
• Follow any agreed processes and procedures either by the Authority (site regulations etc)
• Must have SC Clearance

Key Requirements:Candidates must be SC clearedHow to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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