The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be full time position, working out of our site in Chippenham.
Your future duties and responsibilities
In this role, you will work within a cross-functional team to define, document, and deliver the support model and service design for a critical Defence cloud platform. You will be responsible for interpreting user needs, extracting stakeholder requirements, and creating the artefacts that underpin seamless service delivery. By developing SLAs, support levels, and incident flows, you will ensure the system is reliable, scalable, and fully aligned to Defence standards.
You will also contribute to shaping the test strategy, ensuring early-life support metrics are captured, and helping establish a robust operating model for long-term sustainability. This role gives you the opportunity to take ownership, demonstrate creativity in designing processes, and work in a highly collaborative environment where your expertise will make a direct impact on Defence operations.
Key responsibilities:
• Lead & Innovate: Define service levels and KPIs, translating requirements into measurable SLAs.
• Engage & Collaborate: Work with Defence stakeholders to capture needs and align support models with business processes.
• Develop & Deliver: Produce high-quality service design documents covering support scope, service flows, and areas of responsibility.
• Shape & Support: Contribute to test strategy and test plan development aligned with migration activities.
• Communicate & Influence: Present clear documentation to multiple stakeholders, adapting content to audience needs.
• Optimise & Adapt: Ensure service delivery models align with multi-tenant, multi-national cloud environments.
Required qualifications to be successful in this role
To succeed in this role, you will bring proven experience in IT service design and transition, ideally within Defence or other highly regulated sectors. You should demonstrate strong stakeholder engagement skills, the ability to translate complex requirements into actionable support models, and an understanding of cloud-based services (IaaS/SaaS). A collaborative mindset, clear communication skills, and comfort in fast-paced environments are essential.
Essential qualifications and experience:
• ITIL Service Transition - Level 4 (or equivalent experience)
• Strong understanding of service design, SLAs, and support models (1st-4th line)
• Proven ability to engage stakeholders and define requirements in complex organisations
• Experience working with cloud-based platforms (IaaS, SaaS)
• Excellent communication and documentation skills
• Ability to work effectively within a cross-functional team
• Leadership
• Communication
Desired qualifications:
• Experience working within Defence environments
• Business Strategy
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.