Overview
IT Service Engineer
£40,000-£45,000 | London (on-site)
We're supporting our client, a fast-growing technology partner to a group of privately owned global businesses, in their search for a talented Service Engineer to join their London team.
This is a great opportunity to play a hands-on role supporting critical IT services across multiple industries - from energy and real estate to finance and shipping - within a collaborative and fast-moving environment.
💼 The Role
As a IT Service Engineer, you'll deliver first-class IT support across a wide range of technologies - troubleshooting, resolving, and escalating issues while helping drive the client's digital transformation journey.
You' ll work closely with technical peers, project teams, and end users at all levels to keep systems secure, stable, and efficient.
🔍 Key Responsibilities
* Provide hands-on support for hardware, software, and network issues
* Troubleshoot and resolve incidents across Windows, Office 365, and cloud environments
* Maintain and support network infrastructure (Cisco Meraki, Azure, VMware, etc.)
* Enforce cybersecurity policies and respond to potential threats
* Collaborate with third-party providers (e.g. Vodafone, Softcat)
* Support onboarding/offboarding, device builds, and systems access
* Act as an escalation point for junior engineers
* Assist project teams in deploying new technologies into BAU service
🧠 What You'll Bring
* 5+ years' experience in IT support or service engineering
* Strong knowledge of Windows (10, 11, Server #removed#), Active Directory, and M365
* Experience with networking, virtualization (VMware), and cloud platforms (Azure)
* Excellent communication skills, with confidence engaging stakeholders and VIPs
* ITIL certification or equivalent qualification (advantageous)
* Desirable: Veeam, Linux, PowerShell, MDM, or AV systems experience
🎁 Benefits
* Discretionary annual bonus - up to 15%
* 6% employer pension (after 3 months)
* Private medical insurance (Bupa) - after 3 months
* Life assurance - 4x annual salary (after 6 months)
* 25 days holiday + bank holidays (5-day rollover)
* Season ticket loan (available immediately)
* Cycle to Work Scheme (via Evans Cycles)
⚙️ The Details
* Location: Marble Arch, London
* Schedule: 5 days on-site during probation, then 4 days per week
* Solid Shift options: 8am-4pm, 9am-5pm, or 10am-6pm
* Salary: £40,000-£45,000 per annum
* Contract Type: Permanent, full-time
If you're an experienced IT professional who enjoys problem-solving, variety, and collaboration - this is a fantastic opportunity to make a visible impact within a close-knit, growing technology team.
👉 Apply now or contact the 83zero team for a confidential discussion.
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