Head of Delivery Assurance (Housing) - South England
Employer:
Hays Specialist Recruitment
Location:
South England, BS1 1BN
Pay:
£78,000.0 per year, £78,000
Contract Type:
Permanent
Hours:
Full time
Disability Confident:
No
Closing Date:
15/03/2026
About this job
Your new company As a Head of Delivery Assurance, you will play a pivotal role within property services senior leadership, defining, shaping, and delivering property services, ensuring that systems processes, and people operate at peak performance.
This is your opportunity to join a leading housing provider who are committed to creating thriving, safe and sustainable communities.
Your new employer champions collaboration, innovation, and continuous improvement, with the freedom to shape meaningful change.
Your new role Working closely with Assistant Directors and also other Heads of Service, you will identify performance and process failures across workstreams and create corrective action plans that drive long-term improvement.
This includes designing and embedding solutions such as training, resource changes, process redesign, and new ways of working.
You will act as the subject-matter expert for transformation initiatives, particularly around system implementation, helping to build and sustain a positive, empowered, and change-ready culture.
Your role will see you lead a small team of complaint resolution operatives, overseeing timely complaint handling, root cause analysis to prevent future issues, and improve customer satisfaction.
What you'll need to succeed Proven experience within a senior leadership or senior operational improvement role.
Strong understanding of property services, compliance, and repairs operations.
Demonstrated ability to lead on transformation, process improvement, and cultural change.
Experience developing and implementing an improvement plan across multiple workstreams.
Strong leadership capabilities with the confidence to challenge, influence and inspire.
What you'll get in return Join a forward-thinking and purpose-driven organisation where you can shape the future of property services and make a measurable impact.
You will be able to take advantage of career development opportunities, a supportive leadership team and access to modern digital tools and resources to enable innovation.
This role offers a salary of £78,000 per year alongside a comprehensive benefits package
* working from home.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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