Annual salary: up to £40,537.99
Continuous Improvement Manager (Repairs Manager)
Location: Cardiff
Salary: up to £40,537.99 per annum plus car allowance
Type: Permanent, Full-time, 40 hours per week, Monday to Friday
About Celtic Horizons
Celtic Horizons is a forward-thinking organisation committed to enhancing the lives of our communities and customers. We pride ourselves on delivering outstanding service to ensure homes are safe, comfortable, and well-maintained. We handle over 35,000 annual repairs, void refurbishments, and planned upgrades, and also provide estate services for United Welsh, including gas servicing, grounds maintenance, cleaning, and facility management.
As the first wholly owned subsidiary of its kind formed by United Welsh in partnership with Mears Group, Celtic Horizons cares for over 6,500 properties across 11 local authority areas in South Wales.
Role Purpose
As a Continuous Improvement Manager based in our Caerphilly branch, you will oversee the day-to-day management and delivery of our responsive repair services in Cardiff. Your responsibilities include meeting all Key Performance Indicators, driving innovation and continuous improvement, and managing operatives and subcontractors.
Key Responsibilities
1. Monitor and control all work within a geographical or property-type contract area, conducting pre- and post-inspections as required.
2. Mentor operatives and trainees, ensuring compliance with Health & Safety guidelines.
3. Oversee progress and completion of works by operatives and subcontractors, ensuring adherence to project briefs.
4. Manage the use of operatives and subcontractors, ensuring compliance with company standards, customer service, and safety procedures.
5. Maximise contract performance against KPIs, minimise default notices and penalties, and ensure high customer satisfaction to achieve contract value.
Candidate Criteria
* Experience in social housing
* Experience supervising operatives and subcontractors
* Knowledge of repairs and maintenance
* Excellent communication skills
* People management abilities
* Negotiation skills
* Trade, management, or health and safety qualifications are desirable
Note: All roles require entitlement to work in the UK; visa sponsorship is not available. Candidates must pass DBS/security checks and, to drive a Mears vehicle, must be over 21, have held a license for over 3 months, and have fewer than 9 points.
Benefits
* 25 days annual leave plus bank holidays
* Annual Mears Fun Day
* Volunteering leave
* Mears Rewards discounts
* Family-friendly policies
* Access to EAP counselling
To apply or for further discussion, contact Lauren Bellini at lauren.bellini@mearsgroup.co.uk. We support diversity, are a Disability Confident employer, and actively promote social mobility through optional background questions during application to improve opportunities for all.
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