Overview
We are seeking a Facilities Support Operative to join our dynamic Facilities Management team in Wakefield. This role is integral to the day-to-day operations of our facilities support desk, providing administrative and operational support to ensure a safe and efficient working environment for all staff. The Facilities Support Operative will manage incoming calls and emails related to maintenance issues and queries. Working hours are on a shift rotation basis between the hours of 8am and 6pm Monday to Friday. How you'll make an impact Respond promptly to queries received through the Facilities Support Desk, ensuring efficient resolution of issues and concerns. Issue work orders to contractors as appropriate, and meticulously log performance against defined internal and external response levels. Provide comprehensive support to the Facilities Management team, assisting with administrative tasks and operational functions. Maintain continuous coverage of the Facilities Support Desk during working hours, ensuring adherence to all processes and policies. Develop and maintain strong communication links internally, fostering key relationships across support functions. Assist in monitoring and recording Service Level Agreements and Key Performance Indicators for outsourced contracts, escalating issues as necessary. Support the Regional Facilities Managers and wider Facilities team on various projects, contributing to the overall efficiency of operations. Carry out general administrative duties such as purchasing, processing invoices, and managing communications to ensure smooth operations. Organise meetings, produce agendas, minutes, and presentations as required, supporting the Facilities team in achieving departmental objectives. About You Experience of working in Support/Service Desks Strong communication skills at all levels. Commercial awareness and understanding of business needs in a professional services environment. Proficiency in Microsoft Office, particularly Excel. Strong organisational skills and ability to work under pressure. Familiarity with CAFM systems or logging is desirable Right to work in the UK Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…