IT Manager - 3rd Line Support. £50K Benefits Package. Permanent. Clapham, London. Onsite - Monday to Friday - Term Time / Flexibility to work from home during school holidays. T6/MN/(phone number removed). * Education Sector experience preferred* *Must be Eligible to work in the UK* The IT Manager must have hands-on 2nd /3rd Line Support experience & ideally Education Sector experience. Additional IT Support is provided by an external MSP which provide 3rd Line Support. Role will support 240 staff & 800 students. *Will consider a Senior IT Engineer with Education Sector experience* Skills Experience Required: * IT Manager /or/ Senior IT Engineer - 3rd Line IT Engineer - Education Sector experience. * 2nd Line / 3rd Line IT Support experience - hands-on. * MS 365 Administration. * Windows 11/10. * Support of End User Devices - iPhone, iPads, Android & Tablets. * MDM - Intune, or similar MDM tool. * Apple, MAC - limited support required. * Audio/Visual Devices - i.e., Projectors & Interactive Displays etc. * Networks, Network Servers (DNS, DHCP, AD), Firewalls, Web Filter, VLANS, Switches & Router configuration - good knowledge & experience. * Hardware & Software support - installation, configuration & deployment. * Network Printers. * Security - Firewall, AV, Web Filters & Security Policies. * IP Telephony support. * iSAMS - desirable experience. * Leadership/mentoring - role will lead an IT Engineer - 1st/2nd Line Support. * Excellent communication skills. * Good organizational skills & proactive approach. Working Hours: On-site - Term Time Hours - 8.00am - 5.00pm / During School Holidays - 8:00am - 4:30pm - some flexibility to work from home. Benefits Package: 25 days holiday 8 Bank Holidays / Flexibility during school closure time / Pension / Free Lunches / Training & Career Progression Opportunities / Yearly Salary Review. Keywords: IT Manager, 3rd Line IT Support, 3rd Line IT Engineer, IT Support Engineer, IT Support, Senior IT Engineer, MS 365, Office 365 & MS Azure, Windows 356, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Routers, Switches & Routers, Audio & Visual Devices, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN, SSL, IPsec, Firewall, 3rd Line IT Support Engineer, IT Support Engineer, IT Support, IT Engineer, 3RD Line Support, IT Support, South West London, Permanent, T6/MN/(phone number removed)